INSTALLATION GUIDE

How to install and activate your eSIM

Installing your eSIM is simple. Follow the steps below and keep these instructions available during your trip.

How do I activate my eSIM?

When should I install my eSIM?

Install with an internet connection, preferably Wi-Fi. Check your plan conditions below before installing early.

  1. Open your phone’s settings.
  2. Install the eSIM using the QR code or manual installation details.
  3. Select SimPass Go for Mobile Data.
  4. When you arrive at your destination, TURN ON DATA ROAMING on the SimPass Go line.

Do not delete your installed eSIM unless instructed by support. Reinstallation may not be available.

Every phone has its own path. Let’s find yours!

Choose your device and follow the steps. It’s easier than it looks!

iPhone

Install with a QR code

  1. Open Settings.
  2. Tap Cellular (or Mobile Data).
  3. Tap Add eSIM.
  4. Tap Use QR Code.
  5. Scan the QR code supplied by SimPass Go.
  6. Can’t use the QR code? Tap Enter Details Manually. Enter the SM-DP+ address and activation code. Enter a confirmation code only if supplied. Tap Next and complete setup.
  7. Confirm that installation is complete.

When you arrive at your destination

  1. Select SimPass Go for Mobile Data.
  2. TURN ON DATA ROAMING on the SimPass Go line.
Android / Samsung

Install with a QR code

  1. Open Settings.
  2. Tap Connections.
  3. Open SIM manager.
  4. Tap Add eSIM, then Scan QR code.
  5. Scan your SimPass Go QR code.
  6. Can’t use the QR code? Tap Enter activation code. Enter the full installation code supplied by SimPass Go as requested by your device, and complete setup.

When you arrive at your destination

  1. Select SimPass Go for Mobile Data.
  2. TURN ON DATA ROAMING on the SimPass Go line.

Names and paths may vary by iOS version, Android version and manufacturer. Follow the on-screen instructions to add and name the SimPass Go line.

View extra tips

Tips for a smooth connection

On some Android phones roaming is a global setting for the selected data SIM. Confirm that SimPass Go is selected for mobile data before enabling it and disable automatic data switching. Keep roaming off on your primary line where separate controls exist.

Names and paths may vary by iOS version, Android version and manufacturer. Follow the on-screen instructions to add and name the SimPass Go line.

Select the SimPass Go line for Mobile Data during your trip. Keep your primary SIM for calls and messages; you do not need to replace it permanently. Disable automatic data switching and roaming on your primary SIM to avoid carrier charges.

Turn on the SimPass Go line, select it for Mobile Data and confirm Data Roaming is on. Allow a few minutes to find a partner network. If it does not connect, toggle Airplane Mode or restart the phone. Follow your plan’s specific rules; contact support if unsure.

Need help? Contact support.

Find your eSIM

Once provisioned, your QR code, eSIM details and instructions are available on the purchase confirmation page, in the email used at checkout and in My eSIMs, where applicable. If payment is confirmed but your eSIM is still being prepared, wait for the page update and delivery email.

Open My eSIMs