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LEGAL INFORMATION

Terms of Use

Rules for browsing this website and using a SimPass Go account.

On this page1. About this website2. Account and access3. Purchase and digital delivery4. Information before purchase5. Acceptable use and content6. Availability and changes

1. About this website

This website is operated by LLB Soluções Digitais Ltda. (Brazilian CNPJ 63.000.972/0001-04) under the SimPass Go brand at simpassgo.com. Current features include informational content, a plan catalog, account registration and access, compatibility checks, and customer support by chat.

2. Account and access

Keep your registration details accurate and protect your credentials. You are responsible for activity after signing in; contact support if you suspect unauthorized access. Google sign-in depends on authentication and availability provided by Google.

3. Purchase and digital delivery

When checkout is available, a purchase requires payment confirmation. Browsing or adding a plan to the cart does not constitute payment. eSIM details are shown only after provisioning; track the status and retrieve your details in My eSIMs in your account.

4. Information before purchase

Check the plan, destination, coverage, compatibility, total price and installation rules before confirming. Consult the Refund & Cancellation Policy and support if unsure. Statutory consumer rights continue to apply.

5. Acceptable use and content

Use the website lawfully. Do not attempt to access other people’s accounts or systems, disrupt the service, distribute malicious code, or submit unlawful content. Trademarks, text, images, and website elements belong to their respective owners and may not be reproduced in a way that infringes their rights.

6. Availability and changes

We may correct, update, or suspend features for maintenance, security, or service development. Catalog details are provided for reference and do not guarantee network coverage, performance, or compatibility with a specific device.

Contact SimPass Go

Customer support email: [email protected]

For questions about these documents, your account, or your personal data, use the Support Center chat. We may ask for information to verify your identity before handling an account request. Open the Support Center.

Updated October 28, 2026.

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