1. Website operator and contact
The data controller for this website is LLB Soluções Digitais Ltda., registered in Brazil under CNPJ 63.000.972/0001-04, which operates under the SimPass Go brand at simpassgo.com. The Support Center chat is the contact channel available on this website for privacy questions and requests about your data. We may verify your identity before disclosing, correcting, or deleting account information.
2. Data we process
- Account: name and email; for password accounts, the password is stored in a protected hashed form, not as readable text.
- Google sign-in: Google account identifier and, when provided during sign-in, name, email, verified-email status, and profile photo. SimPass Go does not receive your Google password.
- Support: name and email provided by a visitor or associated with an account, messages, category, conversation identifier, and any order number you provide.
- Session and preferences: a session identifier needed to maintain access and protect forms, selected language and currency; the website may save these preferences in first-party cookies.
- Security and operations: technical request information and records needed to operate the website, diagnose failures, and protect accounts and infrastructure.
3. How we use data
- Create and manage your account, authenticate access, and maintain your session.
- Respond to messages, keep support conversations, and prevent another person from accessing your conversation.
- Remember language, currency, and choices needed for the features you use.
- Protect the service, investigate failures and abuse, meet legal duties, and establish or defend rights.
- When you choose “Continue with Google,” request the basic data needed from Google to identify and create or access your account.
4. Legal grounds and sharing
Depending on the situation, processing may be needed to handle your request or manage your account, comply with a legal duty, protect security and the rights involved, or meet another legal ground. Google sign-in starts when you choose it and involves Google as an identity provider.
Data may be processed by the hosting provider that operates the website. If the external support channel is configured, chat messages and the details needed to route them may be sent to Telegram. These providers process data to provide their respective services. Google, the hosting provider, or an external channel may process data in other countries depending on their infrastructure and own rules.
Payments are processed by Stripe. Order and plan information needed for eSIM provisioning is handled by connectivity suppliers, including eSimerge. We also keep internal visit and checkout event records to understand site usage and purchasing problems. These activities involve the technical and order information needed for each purpose.
5. Cookies and similar technologies
We use first-party cookies for sessions, security, language and currency preferences. The site also loads the Google Ads tag to measure advertising and purchase conversions. For eligible confirmed payments, the conversion includes the purchase value, currency and a hashed transaction identifier; this payload does not include your name, email or card details. Google may process technical device and browsing data and use cookies under its own policies. You can manage cookies through your browser; blocking them may affect sign-in, preferences and advertising measurement.
6. Retention and deletion
We keep data while needed for the account, support, security, and stated purposes, as well as for periods required by law or needed to establish rights. When no longer needed, data may be deleted or kept only where permitted by law. You may ask for information about account data and request correction or deletion through the channel on this page; deletion may be subject to applicable legal retention requirements.
7. Your rights
Brazilian law may give you rights including confirmation of processing, access, correction, anonymization, blocking or deletion where applicable, information about sharing, portability under applicable regulations, and review of applicable automated decisions. Contact us through the chat to exercise a right or ask about a legal ground. Support may request the minimum information needed to verify that the request is yours.
8. Security and updates
We use technical and administrative measures appropriate to the website, such as authentication, access controls, HTTPS connections, and protected password credentials. No internet-connected service can guarantee zero risk. This policy may be updated when the website or its operations change; the date at the end identifies its latest version.
Updated October 22, 2026.